ace 335 Terms and Conditions

1 Introduction and Scope

These terms and conditions apply to the ace 335 platform and all services operated under it. By using the site, opening an account, or taking part in any game or betting activity, you are considered to have accepted all of the terms below. If you object to any term, please refrain from using the service.

ace 335 reserves the right to amend these terms at any time. The effective date of any change will be shown at the top of this page. It is each user's responsibility to review this page regularly.

For more details about us, you can visit the ace 335 About Us page.

2 Age and Eligibility Requirements

To register with ace 335 and take part in any casino or betting activity, users must be 21 years of age or older (21+). ace 335 may request relevant documents to verify age at any time.

You may not create an account or use the service in the following circumstances:

• You are under 21 years of age.
• Your account was previously suspended or terminated by ace 335.
• You already hold more than one account.
• You are registering with the intention of opening an account on behalf of someone else.

3 Account Registration and Verification

Providing accurate and up-to-date information at the time of registration is mandatory. Providing false or misleading information may result in account termination, and any funds held will not be refunded.

3.1 Confidentiality of Information

Full details of how ace 335 collects, stores and processes users' personal data can be found in the ace 335 Privacy Policy and Data Protection page.

3.2 Security of Login Credentials

Each user is responsible for keeping their username and password confidential. If you suspect any unauthorised use of your account, you must notify the ace 335 support team immediately. Sharing login credentials with any third party is strictly prohibited.

3.3 Identity Verification (KYC)

ace 335 reserves the right to verify a user's identity before processing deposits, withdrawals or promotional benefits. A national ID card, passport or other government-issued document may be requested. Failure to provide the required information in time may result in the account being temporarily suspended.

4 Deposits, Withdrawals and Payment Policy

bKash, Nagad, Rocket, Upay and bank transfer are available for deposits and withdrawals at ace 335. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.

4.1 Withdrawal Processing Time

Withdrawal requests are generally completed within 15 minutes to 2 hours. However, if a verification process is ongoing, it may take a little longer.

4.2 Payment Information Consistency

The mobile number or bank account used for withdrawal must match the registered name on the account. If there is a discrepancy, ace 335 may delay or cancel the withdrawal.

4.3 Suspicious Transactions

In the case of unusual or suspicious transactions, ace 335 reserves the right to hold funds and conduct an investigation until the necessary verification is complete.

5 Bonuses and Promotional Offers

ace 335 offers promotional bonuses from time to time. Each offer is governed by its own terms. Claiming a welcome bonus, weekly recharge offer or any other promotion means you are required to comply with the relevant terms.

5.1 Wagering Requirements

Each bonus has a specific wagering requirement. For example, the ace 335 welcome bonus requires the bonus amount to be wagered 25 times before a withdrawal can be made. Bonus funds cannot be withdrawn without completing the wagering requirement.

5.2 Bonus Abuse

Exploiting loopholes in bonus rules, collecting bonuses through multiple accounts, or any form of fraudulent activity will be treated by ace 335 as grounds for cancelling the bonus and any associated winnings.

5.3 Bonus Changes

ace 335 reserves the right to modify, suspend or cancel any promotional offer without prior notice.

8 Intellectual Property and Use of Content

All content on the ace 335 platform — including logos, graphics, text, software, game interfaces and design elements — is the intellectual property of ace 335 or the respective content providers. Copying, distributing or modifying any content beyond personal use without permission is prohibited.

Third parties may not use ace 335's trademarks or brand identity.

9 Limitation of Liability and Disclaimer

ace 335 provides its services on an "as is" basis. ace 335 accepts no liability in the following circumstances:

• If a game or bet is affected by an internet connection interruption.
• If loss occurs due to a delay or failure in a third-party payment service.
• If account information is compromised due to the user's own negligence.
• If the service is unavailable during platform maintenance.

Gambling inherently involves financial risk. ace 335 does not guarantee any specific outcome.

10 Responsible Gaming

ace 335 believes that gaming for entertainment should be enjoyed responsibly. Excessive gaming can lead to financial and personal problems. ace 335 gives users the option to set their own limits and provides support when needed.

For full guidance on responsible gaming, how to set deposit limits and details on self-exclusion options, please visit our Responsible Gaming Guide and Support page.

11 Privacy and Data Protection

ace 335 prioritises the protection of users' personal data. All data is kept secure through SSL encryption. Full details of how data is collected and used are published separately.

ace 335 does not sell users' personal data to any third party. However, certain information may be shared with specific partners as required for legal obligations, fraud prevention or payment processing.

12 Support and Dispute Resolution

ace 335 provides 24/7 support in Bengali and English via live chat and email. If you have a dispute or complaint, please contact the support team first.

12.1 Dispute Resolution Process

If a user wishes to challenge a decision made by ace 335, they may submit a written complaint directly to the support team. ace 335 will review the complaint and communicate its decision within a reasonable time. The relevant balance may be temporarily frozen during this process.

12.2 General Enquiries

Answers to common questions about bonuses, payments or accounts can be found in the ace 335 Frequently Asked Questions section.

13 Account Closure

Users may request to close their account at any time through the ace 335 support team. Any pending withdrawals should be completed before the account is closed.

ace 335 may also close an account for the following reasons:

• A serious breach of these terms and conditions.
• The account has been inactive for an extended period.
• Suspicion of fraud or money laundering.

14 Applicable Law and Amendments

ace 335's services are operated in accordance with applicable laws and regulations. If any part of these terms becomes unenforceable for any reason, the remaining terms will continue to apply.

ace 335 updates these terms and conditions from time to time. Users will be notified of significant changes via their registered email or through the platform. Continued use of the service after any change is made constitutes acceptance of the updated terms.

This document forms the basis of the agreement applicable to users of ace 335's services. If anything is unclear or you have any questions, please contact the support team before using the service.