ace 335 Privacy Policy

Introduction and Scope of Policy

By using the ace 335 website and related services, you are agreeing to this privacy policy. This policy applies to all ace 335 users — whether you are a registered member or simply visiting the website.

ace 335 believes that you should have full control over your personal information. This policy details what information we collect, how we use it, and what rights you have.

To fully understand the terms of using ace 335's services, we also recommend reading our Terms and Conditions page, as the privacy policy and terms of service complement each other.

Information We Collect

2.1 Information Provided at Registration

When creating an account on ace 335, you are required to provide certain information. This information is needed to verify your identity and ensure safe service:

• Full name and date of birth (for age verification — all users must be 21 years of age or older)
• Mobile number and email address
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• National ID card or passport number (if identity verification is required)

2.2 Information Automatically Collected During Use

When you use the ace 335 website or app, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• How long you visited the site and which pages you viewed
• Login times and activity history
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Records of every deposit, withdrawal, and betting activity are stored in ace 335's system. This information is used to ensure transparency in accounting and to resolve disputes.

Purpose of Using Information

ace 335 uses collected information for the following purposes:

3.1 Service Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Activating bonuses and promotions
• Providing customer support via live chat and email

3.2 Security and Verification

• Detecting and preventing fraudulent activity
• Complying with anti-money laundering regulations
• Identifying multiple accounts or suspicious activity
• Verifying age so that users under 21 cannot use the service

3.3 Service Improvement

• Improving the site's performance and usability
• Providing a personalised experience based on your preferences and habits
• Diagnosing and resolving technical issues

3.4 Communications

ace 335 may send important account-related notifications, transaction confirmations, and (with your consent) promotional information to your mobile number or email.

Data Protection and Security

ace 335 applies industry-standard security measures to protect your personal and financial information. Our platform uses SSL encryption technology, which prevents third-party access during data transmission.

4.1 Technical Security Measures

• All data transfers are secured through SSL/TLS encryption
• Passwords and sensitive information are stored in encrypted form
• Regular security audits are conducted
• Firewalls and security systems are active to prevent unauthorised access

4.2 Data Retention Period

Information may be retained for the entire period your account is active and, after account closure, for as long as required to meet legal obligations.

Sharing Information with Third Parties

ace 335 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in certain cases necessary for operating the service:

5.1 Payment Processing

When completing a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, the necessary information is exchanged with the relevant payment provider. These third parties are governed by their own privacy policies.

5.2 Technology Partners

Game studios (such as Evolution, Pragmatic Play, JILI, PG Soft, Spribe) and software providers may access limited information as needed to deliver their services. They operate under strict confidentiality agreements.

5.3 Legal Obligations

Information may be disclosed pursuant to a court order, a lawful request from a law enforcement agency, or the requirements of applicable law. ace 335 complies with legal obligations in such situations.

Cookies Policy

The ace 335 website uses cookies and similar technologies. Cookies are small data files stored in your browser that improve the site's functionality.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Analyse site usage patterns to help improve the service.

You can manage cookies in your browser settings. However, disabling essential cookies may affect some site functionality.

Your Rights

As an ace 335 user, you have the following rights regarding your own information:

7.1 Right to Access and Correct Information

You can log in to your ace 335 account at any time to view and update your information. If any information is incorrect, you have the right to request a correction.

7.2 Right to Delete Information

In certain circumstances you may request the deletion of your personal information. However, ace 335 may be obliged to retain information required to fulfil legal obligations.

7.3 Right to Opt Out of Promotional Communications

You may request at any time to stop receiving promotional messages from ace 335. Important account-related notifications cannot be stopped.

7.4 Right to Close Your Account

As part of responsible gaming practices at ace 335, you may request a temporary suspension or permanent closure of your account. To learn more, visit our Responsible Gaming page, where the full process for self-exclusion and setting limits is described.

Protection of Underage Users

All ace 335 services are for persons aged 21 or over only. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected in error, it will be deleted immediately and the relevant account will be closed.

The age verification process is an integral part of ace 335's security measures. Identity verification is mandatory during account registration and withdrawal approval.

Changes to the Policy

ace 335 reserves the right to change this privacy policy as needed. If any significant changes are made, the "Last Updated" date at the top of the page will be changed and registered users will be notified.

Continued use of ace 335 after any changes will be taken to mean that you have agreed to the revised policy. You are therefore advised to visit this page from time to time.

This privacy policy is part of ace 335's overall terms of use. For more information on all matters relating to using the site, see our FAQ section, where you will find answers to common questions.

International Data Transfers

ace 335's servers and data centres may be located in various countries. Your information may be processed in a country where different data protection laws apply compared to Bangladesh. Regardless of where the information is processed, ace 335 is committed to maintaining the protection standards set out in this privacy policy.

Applicable Law and Dispute Resolution

This privacy policy is consistent with ace 335's terms of service. If you have any objection or dispute regarding any matter in this policy, please contact the ace 335 support team via 24/7 live chat or email to seek a resolution.

To learn more about ace 335 and for detailed information on the platform's security and trustworthiness, read our About Us page.